Toyota Australia Recalls HiLux Vehicles Due To Compliance Label

November 13, 2020

Toyota Australia has today announced that it will initiate a recall involving 15 HiLux vehicles produced between June and August 2020.

The vehicles require compliance labels to be fitted locally by the distributor upon arrival to Australia. This compliance label is required to certify that the vehicle meets Australian standards. On these 15 affected vehicles, the compliance label was not fitted locally during processing at the port.

For all involved vehicles, Toyota will affix a compliance label to the vehicle free of charge to vehicle owners.

It is expected that it will take approximately 30 minutes to affix the compliance label. However, depending upon the Dealer’s work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this recall campaign by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am-6:00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q1. What models are involved in Australia?
A total of 15 HiLux vehicles are involved in Australia. The involved vehicles are:

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges are involved or were sold in the Australian market. (#) indicates additional check digit (alpha or numeric).

Q2. What is the condition?
On involved vehicles, the compliance label was not fitted locally during processing at the port.

Q3. What does the remedy involve?
For all involved vehicles, Toyota dealers will affix a new compliance label free of charge to customers.

Q4. How long will the remedy take?
It will take approximately 30 minutes. However, depending upon the Dealer’s work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. When will the labels become available for this recall?
Labels are now available to complete this campaign.

Q6. Can I continue to drive my vehicle until the label is affixed?
Yes, you can continue to drive your vehicle as the vehicles meet Australian standards, however we request owners to get in contact with their closest or preferred Dealership to arrange the compliance label to be affixed. In the meantime, if you have any questions, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-7.00pm AEST).

Q7. Does this condition affect other Toyota models?
Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q8. My vehicle is in the affected production range. What should I do?
Please contact your closest/preferred Toyota dealer to verify if your vehicle is included (15 vehicles only). Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-7.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q9. Where can I find my VIN?
VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search “vehicle identification number” in the alphabetical index at the rear of your Owner’s Manual.

Q10. I’m reluctant to visit a Dealership due to COVID-19. How can you help?
You can be assured that Toyota dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.