Toyota Australia Provides ACCC Undertaking

December 2, 2020

After an investigation, the ACCC has accepted an undertaking from Toyota Australia in relation to the statutory consumer guarantees in the Australian Consumer Law.

The investigation focussed on communication with consumers about their rights under the consumer guarantees, including in relation to Diesel Particulate Filters in certain Hilux, Prado and Fortuner models.

Toyota Australia welcomed the opportunity to resolve this matter without formal legal proceedings and without Toyota Australia being required to pay a monetary penalty.

The undertaking, consistent with Toyota Australia’s approach to continuous improvement, includes commitments to expand and improve processes for communicating with vehicle owners and training staff and dealers.

Toyota Australia constantly reviews and improves its processes and has continued to do so throughout the ACCC investigation. Toyota Australia’s Guest Charter, published in 2019, confirms its commitment to addressing consumer concerns in accordance with the Australian Consumer Law. In 2019, Toyota Australia also released the Toyota Warranty Advantage, a comprehensive standard five-year new-vehicle warranty, to provide increased peace of mind to owners.

“Toyota Australia’s commitment to our customers includes addressing any concerns quickly, effectively and in accordance with the Australian Consumer Law,” a spokesperson said. “We see our commitments in this undertaking as being consistent with the work already in progress and with our core value of continuous improvement.”