Essential Skills

• Ability to consistently provide an exceptional Guest Experience that exceeds our Guests expectations, and provides an “Oh What a Feeling”,
• Awareness and ability to work efficiently,
• Strong time management & organisational skills,
• Ability to support and work with other team members and departments
• Reliability is very important to our Guests and the dealership,
• Enthusiastic, warm, keen and pleasant manner,
• High level of professionalism and personal presentation,
• Ability to consistently follow dealership process and procedures,
• Exceptional communication skills, verbal both face to face and phone, email and texting.
• History of achieving and exceeding monthly KPI’s and targets,
• Basic automotive mechanical knowledge,
• Good level of computer literacy,
• A minimum of 2 years Service Advisor experience within a volume brand,
• Pentana/ERA DMS experience highly regarded
• Toyota experience highly regarded

• Providing at all times an exceptional experience to deliver our Guests an “Oh What A Feeling” when engaging with our dealership and the Toyota Brand
• Professional handling of Guest service and warranty repair enquiries and bookings, with quoting of Toyota Service Advantage Pricing
• Following department procedures, including driveway service reception, repair order creation & closing off, job costing, recommending and quoting repair work, obtaining Guest approval, vehicle handover
• Estimating cost and time required to complete service work
• Liason with the Night Foreman to ensure all repair work is carried out on time.
• Maintaining high level of presentation of the service reception and Guest Facilities
• Occasional travel required for product launch & training events
• Keeping Guest relationship management systems updated, and ensuring data accuracy and integrity

• Monday to Friday, 2.30pm – 12.36am

• Shift  loading applies to this afternoon shift.
• Ongoing support, training, professional and personal development opportunities will be provided to ensure that you successful in your position
• Being part of Eagers Automotive, opportunity for career advancement and promotion exist for high-calibre employees
• Onsite employee parking
• Close to Woolloongabba public transport terminals
• A detailed position description, work conditions and future opportunities along with our competitive remuneration package including generous commission structure will be discussed at the interview

Required Skills & Experience

• A great attitude and work ethic
• Completion of an automotive course would be advantageous for the successful candidates
• A drivers licence or in the short term future ability to obtain one
• Must be able and willing to follow instruction
• A good understanding of English and Mathematics
• Are reliable & punctual
• Be highly motivated & a self starter
• Ability to follow dealership and Toyota Australia procedures consistently
• Warm, professional and pleasant manner
• Must have a genuine passion for the Automotive industry and have a basic understanding of Motor Vehicles

Work Times

• Option of day or night shift providing flexible work arrangements
• Day shift: Monday – Friday, 7.30 am to 3.51pm with 30 minute lunch break.
• Night shift: Monday – Friday, 4.00pm to 12.06am with 30 minute dinner break, and includes shift loading, Woolloongabba only.
• On occasion, flexibility to work overtime would be advantageous for the successful applicant.

Other Information

A detailed position description, work conditions, future career development & opportunities along with the remuneration package will be discussed at the interview. Benefits include:

• Full training required for qualification
• Toyota Factory training provided
• Large & modern facility
• Close to bus and train facilities
• Off street free staff parking at Woolloongabba

Essential Skills

• Minimum 1 year experience within dealership parts sales & interpreting environment
• Ability to consistently provide an exceptional Guest Experience that exceeds our Guests expectations, and provides an “Oh What a Feeling”,
• A learning mindset with ability to follow direction and guidance to learn dealership processes,
• Awareness and ability to work efficiently,
• Strong time management & organisational skills,
• Reliability is very important to our Guests and the dealership,
• Enthusiastic, warm, keen and pleasant manner,
• High level of professionalism and personal presentation,
• Exceptional communication skills, verbal both face to face and over the phone
• Experience with Microcat & Parts Check, ERA
• Good level of computer literacy,
• Toyota Parts Experience highly regarded.

Work Times

• 5-day week, Monday to Friday 8.00am – 4.36pm with 1 hour lunch break.

Other Information

• Ongoing support, training, professional and personal development opportunities will be provided to ensure that you successful in your position
• Central Brisbane location with off-street free parking.
• Being part of Eagers Automotive, opportunity for career advancement and promotion exist for high-calibre employees
• A detailed position description, work conditions and future opportunities along with our competitive remuneration package including generous commission structure will be discussed at the interview